Service & Repair

When tech breaks, we fix or replace it. Fast.

Accidents Happen. Customer Experience Can Save the Day.

Around 60% of connected consumers will be frustrated by their tech this year. When they need help solving their challenges, Assurant has them covered. With the most comprehensive service model in the industry, we're digitizing and expanding our network to make fixing or replacing damaged tech faster, more customized, and more cost efficient.

  • 1,100

    retail locations

  • 40%

    more coverage than the nearest competitor

  • 2-4 hour

    same-unit repair options available

  • 1.5M

    in-market repairs a year

  • 1,100

    retail locations

  • 40%

    more coverage than the nearest competitor

  • 2-4 hour

    same-unit repair options available

  • 1.5M

    in-market repairs a year
Reach out to us to learn more

Our Comprehensive Suite of Service & Repair Solutions

When your customers have a technology issue, we quickly match them with the best option for resolution through our dynamic fulfillment platform. Using machine learning and algorithms, the dynamic fulfillment platform quickly analyzes each customer's terms of service, device model, cost, location, adjudication, and more. Then, it matches customers with smart recommendations for resolution from our extensive service network.

Since launching our service and repair solutions, net promoter scores have consistently been on the rise. At the same time, fraud detection is stronger, backed by our patented, automated loss verification and dedicated, licensed fraud analysts. 

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Dynamic Claims Fulfillment

that uses your preset guidelines to provide the fastest resolution.
Explore Dynamic Fulfillment
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Come-to-You Technicians

who meet customers at home, work, or anywhere else.
Explore Come-to-You Repair
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Device Care Centers

that repair, replace, and ship more than 21M devices each year.
Explore Device Care Centers
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Global Repair Stores

that specialize in same-day, walk-in repairs for instant resolution.
Explore Assurant Repair Network

Why We're Rated Almost 5 Stars

We promise to take good care of your customers. But don't take our word for it. With more than 4M customer reviews, we average a rating of 4.8 out of 5 stars. Here are just a few of the things customers have said about us lately.

"I went to [a store] to have my phone screen replaced today. [They] gave me a fair price and time it would take to fix. When I came back, the phone looked brand new and was done in the timeframe provided. Excellent, excellent, excellent service ... I will be a repeat customer."

—  Matt L.

"I went in this store today & James was the associate that fixed my phone & he did an amazing job great customer service i recommend!"

- Jamya M.

"They would not charge me, clean charging port and it is working great... Yes, I will go there again ... Keep up your great work we need more like you"

- Roger R.

"I went to one of their stores and asked them to repair my USB-C Port on my phone and they cleaned it out, which is all it took to repair it, and didn't even charge me!! I love CPR Cell Phone Repair!!"

  - Ian S.

"All of the communication was thorough and simple to follow. The location of the repair cart was super easy to find, the provider had the part in stock and gave me a solid estimate of when my phone would be ready for pick up. Looked good as new!!"

- Andrew V.

"Last minute repair before heading on a trip. Did it in about an hour or so. Great to know they're at a reasonable distance from me. Great experience overall."

- Stephen T.

"Claim was submitted and I had a repair shop & appointment within minutes. Quick & easy!"

- Tori S.

"Great service and completed without issue. First visit was assessment of issue and parts ordering needed for repair. Repairman was on time and very helpful. Parts were shipped to my home. Second visit, repairmen installed parts. Repair worked and fridge is working properly."

- Real extended warranty customer

Industries We Partner With

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Retailers

Premium protection and support for consumer electronics, smart home appliances, furniture, tools, jewelry, and more
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Mobile

Mobile and multi-device protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

Learn More
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Cable

Multi-device, Connected Home and mobile protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

Learn More
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OEM

Protection and support for electronics, smart devices, appliances, and more

Learn More

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